Returns & Exchanges
At Homestuck Official Store, we want to ensure you are satisfied with your gear; items in original condition can be returned or exchanged within 30 days of delivery. Please note that certain limited-edition drops and final sale items may not be eligible for return.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Prepare Your Package
Securely pack your apparel in its original packaging, ensuring all tags remain attached and the item is unworn and unwashed.
- 3.Attach Shipping Label
Print the prepaid shipping label provided via the portal and affix it clearly to the outside of your return package.
- 4.Receive Refund or Exchange
Once our warehouse inspects the items, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.